Returns & Refunds

At Freesia Born, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Quick Policy: You have 7 calendar days to return an item from the date you received it.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase (Order Number).

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Items that have been worn, washed, or damaged by the customer.
  • Items purchased on "Final Sale" (unless defective).

3. The Return Process

To initiate a return, please follow these steps:

  1. Contact us immediately at contact@freesiaborn.com or WhatsApp +92 333 0330754.
  2. Provide your Order Number and the reason for the return.
  3. Our team will verify your request and provide you with the return shipping address.
  4. Pack the item securely and ship it back to us via any traceable courier service.

Note: Customers are responsible for paying their own shipping costs for returning your item, unless the item received was damaged or incorrect.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund. Since we operate via Cash on Delivery, our team will contact you to transfer the refund amount via Bank Transfer, EasyPaisa, or JazzCash.

5. Contact Us

If you have any questions on how to return your item to us, contact us at contact@freesiaborn.com.